stevekenson | Entries tagged with amazon

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So, Amazon basically acknowledges the problem and says they’re fixing it. I’m sure I won’t be alone in keeping an eye out to make sure that happens, but, so far as I’m concerned, that’s an end to it (and a successful one, at that). Hopefully, if it was a glitch or an outside hack, Amazon’s IT dept. has learned a valuable lesson, and if it was a company decision somewhere along the line, hopefully Amazon has learned a valuable lesson.

Current Mood: busy

So Amazon.com’s customer service reply to my complaint e-mail was:

“Thanks for contacting us. We recently discovered a glitch in our systems and it’s being fixed.”

So they seem to be sticking to the “it was a glitch” story for the moment. We’ll see how long it takes to “fix” this particular “glitch”. I imagine they “recently discovered” it when angry calls and e-mails began pouring in and over ten thousand people signed the petition about it.