#AmazonWin

[stevekenson]

So, Amazon basically acknowledges the problem and says they’re fixing it. I’m sure I won’t be alone in keeping an eye out to make sure that happens, but, so far as I’m concerned, that’s an end to it (and a successful one, at that). Hopefully, if it was a glitch or an outside hack, Amazon’s IT dept. has learned a valuable lesson, and if it was a company decision somewhere along the line, hopefully Amazon has learned a valuable lesson.

Comments

[rainbear.livejournal.com]

And yet, after my email (http://rainbear.livejournal.com/448146.html) to them, this is the reply I got:

Hello,

This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles - in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon's main product search.

Many books have now been fixed and we're in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

(snippage of "clicky here if this resolved your issue..." crap)

Thanks for contacting us. We hope to see you again soon.

Best regards,

Rajeshkumar P R
Amazon.com
We're Building Earth's Most Customer-Centric Company

Yes, I'm a "nobody" as far as they're concerned. I spend a few hundred, up to a thousand or so, dollars a year at Amazon. I still want an explanation for the conflicting stories. Y'know?